News | Decatur Utilities

Treatment plants receive awards

Congratulations to the Decatur Utilities Water Resources team for being presented with several awards at the Alabama Water Pollution Control Association annual meeting. DU's Dry Creek Wastewater Treatment Plant received an Award of Recognition for operational year 2025; The DU Water Treatment Plant received the 2025 Best Operated Plant Award (Distribution System 25-50k meters) and 2025 Award of Excellence (Surface Water Plant >60 MGD. Pictured L-R are Hagler Wiley, WTP Super

jholmes2

Aug 281 min read

DU Customer Satisfaction Survey

Decatur Utilities customers - here is your chance to let us know how we are doing! DU is conducting a Customer Satisfaction Survey beginning today. Customers will receive a bill stuffer in their August billing statement with a QR code and link to the online survey. You can also use the QR code in the graphic or this link: https://surveys.greatblueresearch.com/s3/Customer-Satisfaction-Survey-Decatur-Utilities Your feedback is invaluable to us as our team constantly strives to

jholmes2

Aug 111 min read

DU, TVA distribute non-profit support

Decatur Utilities continued its ongoing community support on Tuesday with presentation of $21,000 in checks to seven local non-profit agencies. (No DU ratepayer funds were used.) Funds came through proceeds from the employee fundraising auction, other fundraisers and the TVA Community Care Fund which was matched by employees' personal donations to United Way of Morgan County. And additional $3,850 was raised through vendor donations for the Decatur Morgan Hospital Foundation.

jholmes2

Aug 52 min read

DU Wins Community Service Award

Decatur Utilities was recently recognized by the American Public Gas Association (APGA) as the 2026 recipient of the APGA Community Service Award. This award is presented to only one natural gas utility in the country each year and recognizes the accomplishments of the utility and its employees in improving and enhancing the quality of life of the community it serves. DU was selected based on the vast support shown for the Decatur community in many areas - including: Raisin

jholmes2

Aug 31 min read

Years of Service Awards

Decatur Utilities held its annual Years of Service Recognition recently, honoring employees who have reached milestones of 5, 10, 15, 20, 25, 30 or more years of service to the company. Also recognized were members of the Municipal Utilities Board of the City of Decatur, who provide guidance and oversite to the operations of Decatur Utilities. We appreciate the dedicated service of these employees and board members as they help us provide you, our customers, with outstanding

jholmes2

Feb 191 min read

DU Storm Crews Return Home

On Tuesday, February 3, ten employees from the Decatur Utilities Electric Operations workgroup returned home after spending eight days assisting Oxford Utilities in Oxford, Mississippi with power restoration following Winter Storm Fern. Ray Hardin, General Manager for Decatur Utilities, said DU is part of a Mutual Aid Agreement among municipal electric systems. As such, he said DU was happy to provide assistance to Oxford once it was determined that Fern had spared the middle

jholmes2

Feb 44 min read

Winter Weather Preparation

With the possibility of a significant winter weather event for this Friday-Sunday, here are some tips to help you prepare for possible outages, staying warm and safe and precautions for avoiding freezing pipes! What you can do to prepare for possible outages: Stock up on a few days worth of essentials - non-perishable food, water, medications Have plenty of batteries available for flashlights Have phones fully charged prior to event starting If charging phones in a running ve

jholmes2

Jan 202 min read

Annual Gas Leak Survey Begins 12/15

Decatur Utilities to begin 2025 natural gas system leak survey Dec. 15 Beginning December 15th, Decatur Utilities will begin a quality control leak survey of the DU natural gas system to ensure public safety and the proper operation of gas lines and meters. This survey is required by the Federal Department of Transportation-Pipeline and Hazardous Material Safety Administration (PHMSA) and The Alabama Public Service Commission (PSC). The survey will continue until approximatel

jholmes2

Dec 11, 20252 min read

Gas Hedging Keeps Rates Stable

For many years, Decatur Utilities has purchased volumes of natural gas on the futures market in an effort to keep rates more stable for DU's natural gas customers. Weather patterns, political conflicts, demand by data processing centers and increased need for Liquified Natural Gas (LNG) in Europe and Asia have continued to drive spot market pricing higher in recent months. However, DU's "hedging" of its natural gas supply has kept retail gas rates for local customers much mor

jholmes2

Dec 4, 20252 min read