RESIDENTIAL - Billing & Payment

About Your Residential Bill

 

Customers of Decatur Utilities (DU) are billed once each month utility services used during a period of approximately 30 days. Dates of service are clearly displayed on the billing statement. View a sample bill HERE.

 

A late fee is assessed on any amount not paid by the due date shown on the bill. Customers are given 14 days past the due date to pay current charges. Accounts are subject to cut-off if not paid after 14 days.

 

Re-connection fees:

  • $80 (Normal business hours, M-F, 8 a.m. – 4:30 p.m.)

  • $125 (After hours, payable using our automated payment options or via phone at 256-552-1400)

 

SmartHub Online Account Access

If you are currently registered for Customer Connect, you will need to register for the SmartHub online account access system BEGINNING JULY 15th. After July 15th, Customer Connect is longer be active.

To access your account online OR to register, click the SmartHub button below and the login will open a new browser window. (If you click the button and it does not open, you may have pop-ups blocked on your browser. Hold down the "Ctrl" key and click the link again, it will open in a new window.)

 

 

 

To register for SmartHub, you will need your NEW Account Number and Mailing Zip Code from your July 2019 or later billing statement. For help finding that information please call customer service 256-552-1400 Opt. 4. One of our customer service representatives will be glad to provide that information and/or will help set up your SmartHub account.

For more information on SmartHub and to view "how to" videos, click here.

 

Payment Options

  • Pay by mail to DU, PO Box 2232, Decatur, AL 35609

    • Check or money order

  • Pay in person at DU’s Main Office M-F, 8:00 a.m. – 4:30 p.m.

    • Check or cash​

    • 1002 Central Parkway SW 35601

  • Pay in person at Moneygram locations

    • Cash​

    • View locations

      • Call ahead to verify that your desired location accepts DU payments ​

  • Pay at our Self-Service kiosks

    • Inside Main Lobby (M-F; 8 a.m. - 4:30 p.m.)​

    • Main Office Parking Lot and Drive-Thru Lane (24/7)

    • Check, cash or card*

  • Pay online

    • Check or card​**

  • Pay by phone at 256-552-1400 Opt. 3

    • Check or card​**

  • Pay by Bank Draft

* $3.95 third-party convenience fee on kiosk credit/debit card transactions.

** $3.95 third-party convenience fee on online or phone credit/debit card and check transactions.

Budget Billing

Budget Billing is DU’s levelized payment program that averages your monthly bills based on the previous 12 months’ usage. You must be on the DU system for 12 consecutive months. Customers must have current bank draft agreement to be eligible for Budget Billing. Download form HERE and return to our  Customer Service Department. 

Bank Draft

Bank Draft is the easiest way to pay your DU bill! Sign up for Bank Draft and your bill amount is deducted from your checking or savings account on the due date each month. Download form HERE and return to our  Customer Service Department. 

 

Medical Priority List

If someone you know is on life support or another means of assistance which requires electricity to sustain life, please complete and return a Medical Hardship form so that we can place that residence on our Medical Priority List. In the event of an outage, power lines serving Medical Priority List members will be given top priority. A doctor must complete a portion of the form, and a new form should be re-submitted each year so that our records will be current.

 

Seasonal Sewer

 

During the summer months, beginning in April and ending with September billing, the waste water portion of your bill will be capped off based on your average usage in the winter months. DU takes into consideration that residential customers are watering flowers and lawns, filling swimming pools, washing automobiles, etc.

 

If you have questions concerning your bill please call Customer Service, 256-552-1400 Opt. 4.

Note: By providing your email address and phone number to DU, you are opting in to receive future email, text and/or phone notifications and other communications from DU.

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1002 Central Parkway SW

PO Box 2232 (35609)

Decatur, AL 35601

© 2019 Decatur Utilities

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