RESIDENTIAL - Bill Assistance & Energy Efficiency

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Payment Assistance


The following assistance programs are administered through Community Action Partnership of North Alabama (CAPNA). 

  • LiHEAP: Low-Income Home Energy Assistance

    • Customers may receive assistance one time per season​

      • Heating Season: Nov. 1 - May 31 (This was extended to June 30 this year due to COVID-19)​

      • Cooling Season: June 1 - Oct. 31

    • Additional COVID-19 funds were added to this pool for 2020

    • Qualification guidelines have been relaxed to make more customers eligible due to COVID-19 impact

    • Customers who receive assistance during a heating and/or cooling season may also apply for assistance in future heating and/or cooling seasons

  • Operation: Warm

    • Provided by local utility customers who add $1 or more to their monthly bill

    • Funds are administered by CAPNA

    • Funds are for the elderly, handicapped or those in a health crisis

    • Assistance is available only one time per customer per lifetime

  • Local COVID-19 Relief Funds

    • Provided in part by DU through the TVA Community Care Fund, matched locally by 3M, Renasant Bank and Alabama Farmers Cooperative​

    • Also provided by United Way of Morgan County through Public Supermarket, other sources

    • Available to help with rent and mortgage assistance for those impacted by COVID-19

    • Customers may receive assistance from this fund for rent/mortgage payments AND either LiHeap/Operation Warm for utility assistance

    • Customers may receive assistance from this fund one time only

    • Assistance will be available until funds are exhausted

Customers wishing to apply for assistance may do so online at or by calling 256-355-7843. Application packets are also available in the front self-service kiosk at DU (1002 Central Parkway SW).

Summer Energy Efficiency


  • Set your air conditioner thermostat at 78ºF for maximum efficiency.

  • Set your ceiling fan to turn counter-clockwise to create a cooling wind-chill effect.

  • Close window blinds during the day; open them at night.

  • Operate appliances at night when possible.

  • Set your water heater to 120ºF. Also, insulating it can help.

  • Turn off any electronics when not in use.

  • Wash and dry full loads only.

  • Replace HVAC filters on a monthly basis. Have your HVAC unit serviced regularly. 

  • Look for cracks or gaps around windows and doors. Seal them with weatherstripping or caulk.

  • Replace single-pane windows with double-pane OR install storm windows.

  • Have a certified HVAC technician inspect your home's duct work for leaks.

Winter Energy Efficiency

  • Set your heating system thermostat to 68ºF for maximum efficiency.

  • Bump it down to  56 - 60ºF when you leave for an extended period of time.

  • Take advantage of solar energy! Open curtains on your south-facing windows during winter days to allow free heat into your home. Close window coverings after the sun goes down to avoid losing that heat!

  • REVERSE your ceiling fan and make sure it is rotating in a clockwise direction to push warm air down.

  • Check your insulation levels. If you can see the ceiling joists in your attic, chances are you don't have enough insulation. 12 inches is a good rule of thumb. 

Download our Energy Efficiency brochure.