Report Outages: 256-552-1400
COMMERCIAL - Start, Stop or Transfer Service
Start, Stop & Transfer Service
Billing & Payments
Rates & Fees - Comm
Energy Right Solutions - Comm
Applying for commercial service
To meet with one of our Customer Service Representatives in person, please make an appointment by clicking HERE or calling 256-552-1400 Opt. 4. However, you may also start, stop or transfer service over the phone at 256-552-1400 Opt. 4 or by email email@example.com M-F, 8 a.m. - 4:30 p.m.
To apply for service, please bring:
Your Certificate of Occupancy (obtained from City of Decatur Building Dept.).
A valid driver's license.
Your Federal Tax ID number, contact name, address and phone number (if account is in corporation's name).
Payment for the applicable deposit amount.
A Letter of Credit with Decatur Utilities listed as a covered account and an automatic renewal clause with a 90-day notice of termination.
A copy of your lease or proof of ownership of building.
A Bank Deposit Agreement. (A joint account that maintains a balance that meets the deposit requirement and has DU listed as a covered account.)
A Surety Bond with a 60-day notice of termination with DU listed as a covered account.
Commercial account deposits are determined by the usage for the location. Please call Customer Service at 256-552-1400 Opt. 4 prior to your arrival to determine the exact deposit amount.
Deposits are refunded upon termination of the utility service and payment of the final bill.
Utilities will be turned on the next business day.
For further information, or if you are unable to come into the Main Office to apply, please call Customer Service at 256-552-1400 Opt. 4.
Commercial Account Application
Terminating Commercial Service
You may contact us by phone to cancel your utility service. A 24-hour notice is required. DU will verify account information before processing your phone termination request. Cash deposits will be refunded by check after payment of your final bill.