COMMERCIAL - Billing and Payment  

About Your Commercial Bill

 

Customers are billed once each month utility services used during a period of approximately 30 days. Dates of service are clearly displayed on the Decatur Utilities (DU) billing statement. View a sample bill HERE.

 

A late fee is assessed on any amount not paid by the due date shown on the bill. Customers are given 14 days past the due date to pay current charges. Accounts are subject to cut-off if not paid after 14 days.

 

Re-connection fees:

  • $80 (Normal business hours, M-F, 8 a.m. – 4:30 p.m.)

  • $125 (After hours, payable using our automated payment options or via phone at 256-552-1400.

 

SmartHub Online Account Access

If you are currently registered for Customer Connect, you will need to register for the SmartHub online account access system BEGINNING JULY 15th. After July 15th, Customer Connect is no longer active.

To register OR access your account online, click the SmartHub button below and the login will open a new browser window. (If you click the button and it does not open, you may have pop-ups blocked on your browser. Hold down the "Ctrl" key and click the link again, it will open in a new window.)

To register for SmartHub, you will need your NEW DU account number from your July 2019 or later billing statement. See the sample bill above for help finding that information OR call customer service 256-552-1400 Opt. 4.  One of our customer service representatives will be glad to provide that information and/or will help set up your SmartHub account.

 

Payment Options

  • Pay by mail to DU, PO Box 2232, Decatur, AL 35609

    • Check or money order

  • Pay in person at DU’s Main Office M-F, 8:00 a.m. – 4:30 p.m.

    • Check or cash​

  • Pay in person at Moneygram locations

  • Pay at our Self-Service kiosks

    • Inside Main Lobby (M-F; 8 a.m. - 4:30 p.m.)​

    • Main Office Parking Lot and Drive-Thru Lane (24/7)

    • Check, cash or card*

  • Pay online

    • Check or card​**

  • Pay by phone at 256-552-1400 Opt. 3

    • Check or card​**

  • Pay by Bank Draft

* $3.95 third-party convenience fee on kiosk credit/debit card transactions.

** $3.95 third-party convenience fee on online or phone credit/debit card and check transactions.

Note: For some small commercial and most large commercial/industrial accounts with large monthly bills, we offer other methods of payment that do not include a fee.

 

Bank Draft

Bank Draft is the easiest way to pay your DU bill! Sign up for Bank Draft and your bill amount is deducted from your checking or savings account on the due date each month. Download form HERE and return to our  Customer Service Department. 

 

Electronic Funds Transfer

Call Customer Service at 256-552-1400 Opt. 4 for more information on EFT payments.

 

If you have questions concerning your bill please call Customer Service, 256-552-1400

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1002 Central Parkway SW

PO Box 2232 (35609)

Decatur, AL 35601

© 2019 Decatur Utilities

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