Disconnects resume week of 3/15
Decatur Utilities will resume disconnection of utility accounts for non-payment beginning the week of March 15th. Customers who have accounts in arrears and are subject for disconnection should call DU’s Customer Service Department at 256-552-1400 Opt. 4 PRIOR TO DISCONNECTION to discuss payment options with a Customer Service Representative.
Assistance with utility bills is available from Community Action Partnership of North Alabama. Applications are available online at www.capna.org. Assistance may also be available from other community service organizations.
The DU lobby remains closed to walk-in traffic at this time. Drive-thru windows are open M-F, 8 a.m. – 4:30 p.m. and self-service kiosks are available 24/7. Customers needing to start, stop or transfer service may do so remotely by calling 256-552-1400 Opt. 4 or by appointment. DU will continue to monitor the current status of the COVID-19 pandemic and upcoming changes to statewide mandates with regard to the timing of reopening the lobby to walk-in traffic.