We connect the River City!
Due to public health concerns with the COVID-19 crisis, DU's lobby will REMAIN CLOSED for the foreseeable future and we are working with reduced staff to limit exposure. You may experience longer-than-normal call wait times. ALSO, the suspension of disconnections for nonpayment with continue until further notice. Full statement HERE. To start, stop or transfer utility service, please call 256-552-1400 Opt. 4 during normal business hours, M-F, 8 - 4:30. Drive-thru payment lanes are also open during these hours. Other payment options are available. More info here.
For more than 80 years, Decatur Utilities (DU) has provided reliable utility service to the greater Decatur, Alabama area. Today, DU provides electricity, natural gas, water and wastewater services to more than 30,000 customers.
DU is dedicated to delivering quality services at some of the lowest rates in the Tennessee Valley. In fact, our combined utility bill for all four services is the lowest in the State of Alabama among all municipalities.
Our employees are also active in volunteer service projects and love to "give back" to our community through efforts like the annual Dragon Boat Race, United Way, Breast Cancer Awareness Month and other great causes throughout the year.
To provide safe, reliable utility services at the lowest possible rate and meet the needs of our customers and employees.
To be the supplier of choice for customers across all rate classes.