PAY YOUR BILL ONLINE – Residential and Small Commercial Only
Decatur Utilities is pleased to offer our customers the option to pay online. TWI, Inc. is a third party automated payment service that accepts Visa, MasterCard, Discover and Check.
You can pay your bill anytime, 24 hours a day 7 days a week.
TWI, Inc. will charge a $3.95 service fee for each $600 transaction.
TWI Payment Processing Services (TWI-PPS) maintenance release is scheduled for Sunday, March 23rd from 1:00 AM until 7:00 AM Central Time. During this time, the system will not be available to process ACH payments from your customers. Credit Card payments will still process properly.
- This service is intended for Residential and Small Commercial accounts.
- Decatur Utilities offers other payment options to Large Commercial accounts at no charge. Please call (256) 552-1400 for more information.
- Decatur Utilities offers automatic draft at no charge. Please call (256) 552-1400 to speak to a Customer Service Representative.
- Your Decatur Utilities account number. If you're unsure of where your account number is located on your bill, click here for help.
- The balance owed on your bill
- Your credit card or check routing information
- Valid E-mail address for confirmation receipt (Online Payment Only)
- Call 256-552-1400 Option 2 or
- Click here or on the link at the top of the page to go to a secure third party website at TWI, Inc.
- TWI, Inc. charges a fee of $3.95 per $600 transaction to use their service.
- The fee covers payment handling and processing charges.
- Decatur Utilities does not receive any part of the service fee.
- TWI, Inc. is an independent company providing a service for Decatur Utilities.