RESIDENTIAL - Bill Assistance & Energy Efficiency

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Bill Assistance & Efficiency

Rates & Fees - Res

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DU Natural Gas Rebates

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Payment Assistance

The following assistance programs are administered through Community Action Partnership of North Alabama (CAPNA). 

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• LiHEAP: Low-Income Home Energy Assistance

  • Customers may receive assistance one time per season​

    • Heating Season: Nov. 1 - May 31 (This was extended to June 30 this year due to COVID-19)​

    • Cooling Season: June 1 - Oct. 31

  • Additional COVID-19 funds were added to this pool for 2020

  • Qualification guidelines have been relaxed to make more customers eligible due to COVID-19 impact

  • Customers who receive assistance during a heating and/or cooling season may also apply for assistance in future heating and/or cooling seasons

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• Operation: Warm

  • Provided by local utility customers who add $1 or more to their monthly bill

  • Funds are administered by CAPNA

  • Funds are for the elderly, handicapped or those in a health crisis

  • Assistance is available only one time per customer per lifetime

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• Local COVID-19 Relief Funds

  • Provided in part by DU through the TVA Community Care Fund, matched locally by 3M, Renasant Bank and Alabama Farmers Cooperative​

  • Also provided by United Way of Morgan County through Public Supermarket, other sources

  • Available to help with rent and mortgage assistance for those impacted by COVID-19

  • Customers may receive assistance from this fund for rent/mortgage payments AND either LiHeap/Operation Warm for utility assistance

  • Customers may receive assistance from this fund one time only

  • Assistance will be available until funds are exhausted

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Customers wishing to apply for assistance may do so online at www.capna.org or by calling 256-355-7843. Application packets are also available in the front self-service kiosk at DU (1002 Central Parkway SW).

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Summer Energy Efficiency

• Set your air conditioner thermostat at 78ºF for maximum efficiency.

• Set your ceiling fan to turn counter-clockwise to create a cooling wind-chill effect.

• Close window blinds during the day; open them at night.

• Operate appliances at night when possible.

• Set your water heater to 120ºF. Also, insulating it can help.

• Turn off any electronics when not in use.

• Wash and dry full loads only.

• Replace HVAC filters on a monthly basis. Have your HVAC unit serviced regularly. 

• Look for cracks or gaps around windows and doors. Seal them with weatherstripping or caulk.

• Replace single-pane windows with double-pane OR install storm windows.

• Have a certified HVAC technician inspect your home's duct work for leaks.

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Winter Energy Efficiency

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• Set your heating system thermostat to 68ºF for maximum efficiency.

• Bump it down to  56 - 60ºF when you leave for an extended period of time.

• Take advantage of solar energy! Open curtains on your south-facing windows during winter days to allow free heat into your home. Close window coverings after the sun goes down to avoid losing that heat!

• REVERSE your ceiling fan and make sure it is rotating in a clockwise direction to push warm air down.

• Check your insulation levels. If you can see the ceiling joists in your attic, chances are you don't have enough insulation. 12 inches is a good rule of thumb. 

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Download our Energy Efficiency brochure.

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