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DU will suspend disconnects Jan. 11

Beginning Monday, January 11th, DU will suspend disconnection of utility services for nonpayment for a period of approximately two months.

General Manager Ray Hardin said the move is being made due to the recent rise of COVID-19 cases in the Decatur area. “Many of our customers are still being affected financially by the pandemic,” Hardin said. “We feel it is important that DU take this action in hopes of helping them work through this difficult time.”

While accounts will not be disconnected during this period, customers will be responsible for the full bill amount accrued until payment is made. Disconnections are scheduled to resume Monday, March 15th. DU will reevaluate the COVID-19 situation at that time.

DU encourages customers who have been impacted by COVID-19 to:

- Continue making payments on their account when possible to avoid accruing a large balance.

- Call Customer Service (256-552-1400 Opt. 4) well in advance of Monday, March 15th if they are unable to make payment by that time.

- Take advantage of community resources available for utility bill assistance, including:

> Community Action Partnership of North Alabama LIHEAP Energy Assistance

www.capna.org; 256- 355-7843

> Other community service non-profit agencies

Operational Status

Due to ongoing concerns for the health and wellbeing of our employees and customers, DU’s lobby remains closed to counter payments until further notice. Drive-thru lanes are open for payments during normal business hours, M-F, 8 a.m. – 4:30 p.m. Customers can schedule individual in-person customer service appointments by calling 256-552-1400 Opt. 4 or visiting www.decaturutilities.com and clicking the “Schedule Appointment” button.

DU encourages customers to take advantage of no-contact, remote customer service and payment options.

- Alternative Payment Options

>Online at www.decaturutilities.com

>SmartHub app

>Phone by calling 256-552-1400 Opt. 3

>DU drive-thru lanes

>Self-Service Kiosks at the Main Office

>Bank Draft

>Mail to PO Box 2232, Decatur, AL 35609-2232

- Remote Customer Service

>Customers can start, stop or transfer utility service remotely by calling 256-552-1440 Opt. 4 or via email to csr@decaturutilities.com

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1002 Central Parkway SW

PO Box 2232 (35609)

Decatur, AL 35601

© 2019 Decatur Utilities

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