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Standard deposit for residential service is $125. Deposit can be reduced to $50 with an acceptable letter of reference from your previous utility company. Letter from previous utility company must be for service within the previous 12 months and for at least a 12 month period. With an acceptable credit report rating (obtained by DU) the deposit may be waived.
Deposit will be refunded after 5 years of good payment record (no collection activity and no more than 1 late payment per year) or upon termination of service.
Utilities will be turned on the next business day. For further information or if you are unable to come into our main office to apply, you may contact a Customer Service Representative at 256-552-1400.
Click here for an Acrobat version of the Residential Account Application form
Decatur Utilities customers who have a good payment record and five years of service at one location may transfer service to another DU location by calling 552-1400. A 24-hour notice is required. Customers with a good payment record but less than 5 years of service must come to our main office to transfer service. Deposit amount will be determined at that time (no greater than $125).
If you are moving out of the Decatur Utilities service area, you may call us to cancel your service. A 24-hour notice is required. DU will verify account information before processing your phone request. If you paid a deposit that has not already been refunded, it will be applied to your final bill and any balance remaining will be mailed to your forwarding address. All credits are refunded in the form of a check.
Payments made at our main office can be cash, money order, credit card or cashier’s check.
Phone payments can be made by credit card only.
Automatic payment is available with bank draft from a checking account (call or come by our office for a bank draft form).
Click here for an electronic Bank Draft Authorization form
Mailed payments are accepted and should be mailed to Decatur Utilities, P.O. Box 2232, Decatur, AL 35609. Delinquent accounts should pay at our office to avoid interruption of service.
Night depository is located on the east side of the building for after-hour payments.
PLEASE DO NOT PUT CASH IN NIGHT DEPOSITORY.
Customers are billed once a month for service used the previous month. A late fee is assessed on any amount not paid by the due date shown on the bill. Customers are given two weeks past their due date to pay the current charges without any interruption of service. Late fees apply after the due date even if service is not disconnected.
Decatur Utilities offers budget billing. The purpose of budget billing is to avoid extreme bills associated by weather and pay an equal amount each month. Customers with no more than one late payment per year and continuous service at the same address for 12 months are eligible. You must come to our office to sign up for the budget billing program. Customers participating in our budget billing program are required to sign up for automatic bank draft.
Residential service disconnected for nonpayment requires a $35 reconnection fee if payment is made at our main office during business hours (7:30 a.m. – 5:00 p.m.). After hours reconnection is $51 and payment can be made at Bud’s Convenience Stores located at 1829 Somerville Road SE or 2021 Westmeade Street SW (just off the Beltline).