REPORT A SERVICE PROBLEM
Please report any service problems by calling our main number (256) 552-1400. We have employees on call around the clock to assist you.
You may also report a problem by logging into your account via our customer account portal - Customer Connect.
Having problems with your plumbing? For slow drains, stoppages, overflows or other service problems, please contact us first before calling your plumber. We will have a service technician evaluate the problem, and let you know what was found. By calling us first, you may not have to make that call to a plumber.